Discovery Done Right.

Knowledgable, responsive, professional, and timely: let our team of Discovery experts support your team in the ways that matter to you most.
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What We Do

Pinnacle is a full-service Discovery solutions provider. We support your team with the tools and expertise to make the discovery process easy- well, at the very least easier. 

We recognize that dealing with all the complexities of the legal system is daunting enough. Still, the added complexity of managing different vendors, supporting different evidence types, reviewing documents in various review platforms, and producing to contentious opposing counsels is probably more complexity than your life deserves. Pinnacle takes some of that complexity off your hands so that you can focus on the stuff that matters- like helping your clients win.

Let us show you how.

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How We Work With Our Customers

Transparency starts on the home page at Pinnacle. Here’s our framework for ensuring our client’s success.

Discuss

Twenty-plus years of experience managing all sorts of projects for clients has taught us one thing: if you fail to see the big picture, you’ll never be a great teammate.

Let's Discuss Your Case

Our clients hire us to handle certain aspects of their discovery process so that they can focus on strategy and make sure all the other parts of the litigation train are running on time.

Helping us understand the particulars like production times and the "why" behind the project can make the difference between adding value and being order takers. So our best practice is to slow down the process enough to have a discovery call. The discovery call is where our clients tell us what we'd need to know to be of better value to them, and we require this in all cases.

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Define

As a part of our Discovery Call, we diligently focus on two things: timing and requirements. 

At Pinnacle, the Discovery Call is king.

 

Let's Define The Requirements

The Discovery Call is where we identify things like:

  • What needs to be done.
  • What the outputs are.
  • When the project needs to be completed.

The output of this call is a statement of work, but we take the time to identify other things like key stakeholders and communication styles. We determine things like: is this stakeholder just concerned with the cost, or do they need to see how we make the sausage. Again, the data we've accumulated over the years tells us that this is a vital part of the process and where things fall apart on discovery projects.

From our perspective, we can't know if we are over or under-communicating with our clients if we never asked for the client's preferences. We can't truly measure the success of the engagement if we don't get the client to define their success criteria. Sure some projects are similar, but no project or client is the same, and any attempt to homogenize our clients or their projects usually results in client dissatisfaction.

Consequently, our best practice is to properly define the case/project's end game and then work our way back towards our client's success. 

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Engage

We’ve discussed the case and defined the requirements; now, it’s time to work. The Engagement process will look different based on the project we’ve defined, but our goal for client satisfaction is the same.

Let's Get To Work

Our mission is simple: help our customers lead their clients to better outcomes by providing the right technology and expertise in the discovery process. Simple words, but the passion behind them is why we've been doing this for 20+ years. Our engagement process focuses on essential things for our clients: responsiveness, accuracy, and depth of expertise (RAD).

Our competitors focus on having technology that brandishes the latest bells and whistles. However, the things that can't scale via technology are still critical to our customers. Don't get us wrong, technology matters. We provide the same tools and expertise as our competitors, but being RAD keeps our clients happy and returning with new projects- and that's what matters to us.

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Deliver

After identifying what’s necessary to succeed, we give it everything we have to meet the agreed-upon expectations. Again, it’s easy to speak as if this part is easy, it’s not, but that’s why our clients keep coming back: Pinnacle Delivers.

Pinnacle Delivers

The project is complete: on time and accurate, just like you. What's next? The project post-mortem is the last part of our framework. This part of the process always seems the least important to clients, they usually want an invoice and move on, but if you decide to continue working with Pinnacle, this part is critical. The post-mortem is where we all learn to get better. It's usually a 15-20 minute phone call, during which we hope to identify a few things:

  • What did we do well?
  • Where did we suck?
  • What would you recommend we do to get better in support of your case team in the future? 

Again, simple but powerful stuff. Our experience has shown that following this practice makes all parties better because we will learn more about your process and how to support you, but invariably you'll take away a few lessons for your team. That is the definition of a win/win, and it's the Pinnacle way.

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Our Track Record

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Cases Supported
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Clients Supported
Our Law Firm has worked with Pinnacle Legal Solutions for over 5 years and we have always been pleased with the quality and customer service their company provides. The Pinnacle team is experienced, dependable and very easy to work with
Law FirmDirector of Litigation Services
Grateful for the help of Pinnacle. They were very fast in responding to requests, and we would not have been able to get our job done without their work.
Law FirmSr. Paralegal
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Firms We've Worked With

We’ve worked with some of the largest firms in Atlanta. Find out how we can help you.

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Let’s Work Together!

Finding the right company to support you and your team is ongoing. Sure, things may be going okay, but could they be better? Could the difference between one Discovery Solutions provider and another positively impact your business? We think so; let us show you how.

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